This article lists the most common FAQ (frequently asked question) about the remote exam


PREPARATIONS

Q: How does it work for a candidate to be part of a remote exam?

A: You need a computer with a working camera and working wifi. You download an installation file and get login details from the organizer. Your face id will be connected to the computer during the installation process. On the examination day, you open the app and "login" with your face.


Q: Which type of computer is supported?

A: A computer that meets specifications (PC Windows 10 (64-bit), Mac 10.13 and later)


Q: Which app will be used as the video monitoring app on my computer?

A: On the computer, you will use the Orzone - remote exam app. 1a How to prepare your computer


Q: Can I change the computer if my camera doesn´t work?

A: Before you have registered the face id, you still have a chance to change computer but after the you cant.


Q: Can I use headphones during the examination?

A: The answer is NO in general, but ask your examiner if they have local rules.


LOGIN

Q: How to get login details

A: A few weeks before the exam you will receive the login information from the organization, via email.


Q: How to login to app

A: After installation of the Orzone - remote exam app at your computer, open the app, write your last name and the Booking code to enter the app.


Q: The Booking code?

A: The Booking code will be used to start the Orzone - remote exam app, its a 6 character long string. (together with your family name, spelled as inside the letter from the organization).


FACE DETECTION

Q: What will happen if I violate the face detection repeatedly?

A:  All these events will be logged and an invigilator may block you from further participation. The invigilator has the possibility to track and monitor events triggered by the application.


Q: What is good behavior in front of face detection?

A: Face detection has four states:

  • In front of the screen, looking into the screen - OK
  • Turned your head more than 60 degrees - NOT OK
  • Leaving the screen - NOT OK
  • Two or more persons in front of the screen - NOT OK

Q: The sound irritates me?

A: You can turn the sound warnings off, at the menu on the left hand side. If you are getting several warnings that is also an indication that the face-id is not detecting your face properly or that you are violating exam rules (such as trying to switch to another application). If the face-tracking is not detecting your face you should make sure that the lighting in the room is good and that the camera is directly in front of you. Remember even if you turn off the sound you are being tracked, and an invigilator may block you from further participation if your face is not being detected. The sound is there to remind you and to prompt you to fix the problem. 


EXAMINATION

Q: My computer lost wifi connection, in the middle of the examination?

A: You can still take the examination, the answers will be stored locally and as soon as you get an internet connection again, the results will be uploaded. If the problem persists for more than 1 minute. Contact, if I have any problems


Q: My computer lost wifi connection?

A: You can use the wifi on your phone: 

  • iPhone: go to Settings --> Personal Hotspot -->Set a password --> Turn Personal Hotspot on.
  • Computer: click on the internet access, icon to the right

Q: How "much" wifi do I need for the examination?

A: the exam software requires as much data traffic as an ordinary online newspaper. You can run www.speedtest.net. You should have a minimum of 3 Mbit/s


Q: Can I lose answers during the examination?

A: All data will be stored at all times, even if you lose connection to the internet, as long as you can get a connection back so you can store your results (without internet they will be stored locally).


Q: How does a bookmark work inside the examination?

A: Press Bookmark at a question = only a bookmark, nothing else, works as a personal reminder for you


Q: How do multiple languages work inside the examination?

A: if you enter an examination with multiple languages, all users can toggle back and forth between these languages


Q: Communication under examination?

A: The candidate can post a ticket in the help section. The organizer can send messages to the candidate(s) inside the app.